my phone is not fit for purpose

Forum|Forum|29 days ago
May 10, 2026
1 reply
3 views

Samantha321
Community Member

My phone IPhone { REMOVED } is causing me major issue. It keeps overheating, duplicating contacts every day, freezing contact and dial the buttons. It also won’t show me who has called and sometimes it doesn’t ring or rings, but you cannot answer it. It even deletes important contacts like my family.
I have had back and forth conversations with apple and their technician has deleted all contacts and I manually reinstalled them one by one. The contacts are already duplicating again.
I have let apple know deleting the contacts has not worked. I am frustrated and at a loss. Please can you advise if there is anything you can do from your end to check.
Many Thanks

samantha Brailsford

+10

Lamiya C
iD Mobile Employee
Forum|Forum|20 days ago
May 19, 2026

Hi @Samantha321,

I’m really sorry you’re dealing with all of this. I can completely understand how stressful it must be, especially with missed calls and losing important contacts.

From our side, we can check the network and SIM, but as Apple have already reset your contacts and the issues are still returning (overheating, freezing, call issues, and duplicate contacts), this does sound more like a device/iCloud sync issue rather than a network fault.

Please try these quick steps:

Restart your iPhone
Check for iOS updates: Settings > General > Software Update
Go to Settings > Contacts > Accounts and check if multiple accounts are syncing (iCloud, Gmail, Outlook etc.)
Turn iCloud Contacts OFF, restart, then turn it back ON
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Test calls with WiFi off to see if the issue still happens

Lamiya

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