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Question

My phone is not yet delivered

  • April 7, 2026
  • 1 reply
  • 7 views
A
Community Member

Hi. I ordered a phone on Thursday and they said it will be ready today but I've not received a call to go collect it yet.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 7, 2026

    Hi ​@Abi777,

     

    I am so sorry to hear that you have not yet received your order, I can completely understand how frustrating this must be for you.

     

    As this is a public platform, we’re not able to access or check your order details directly. However, our Live Chat team will be able to look into this for you and provide an update on your delivery.

     

    Please contact them here: https://www.idmobile.co.uk/live-chat

     

    They’ll be able to investigate what’s happened and help get this resolved for you as quickly as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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