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my phone isnt working correctly

  • June 8, 2026
  • 1 reply
  • 10 views

I got a new contract with you and is this contract I got a new iPhone. However my iPhone isn’t working properly. It’s really glitchy 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 9, 2026

Hi ​@Beckynathan

 

We're sorry to hear that your new iPhone is not working as expected and is experiencing glitches.

 

If the handset is faulty or not performing correctly, you can take it to your local Currys store, where they can inspect the device and advise on the available options.

 

If you are still within 30 days of receiving the handset and would prefer to return it, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review your account and advise on the return process.

Owethu