my phone service has been down for 5 days now | iD Mobile Community
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Question

my phone service has been down for 5 days now

  • September 30, 2025
  • 4 replies
  • 14 views

I live in postcode area WN8 and my id mobile phone service has been down for over 5 days now. When I look on status checker it says you are looking at an issue in this area, but there are never any updates. What is the issue and when is it going to get resolved?

4 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2025

Hi there ​@Jdonald, what’s the full postcode please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 30, 2025

WN8 6RJ is the full postcode 


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  • iD Mobile Employee
  • September 30, 2025

Thank you ​@Jdonald 

 

We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here.

 

Thanks

 

Natalie


  • Author
  • New Contributor
  • September 30, 2025

Hi Natalie,

Thanks for your response, but as I said in my original post, it has been saying that for 5 days. Are there any timescales as to when this is going to be resolved please?