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Question

my SIM card is locked, and I cannot get on to chat to get a puk code

  • March 11, 2026
  • 3 replies
  • 11 views
R
New Contributor

How do I get a puk code if I cannot access the chat team?

    3 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • March 11, 2026

    Hi ​@Richard_166,

    Thank you for getting in touch with us, I am so sorry that you cannot access our live chat please send us a private message so that we can provide with your PUK code.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    New Contributor
    • tony01695
    • New Contributor
    • March 11, 2026

    how do I send you a private message to get my puk code

    R
    New Contributor
    • Richard_166
    • Author
    • New Contributor
    • March 11, 2026

    I’ve soted this now. I had to borrow another phone to get on the chat. I’ve no idea how you pm them.

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