Hi ​@Richard_166,

Thank you for getting in touch with us, I am so sorry that you cannot access our live chat please send us a private message so that we can provide with your PUK code.

Thank you,

Zandile 

The iD Mobile Team 

how do I send you a private message to get my puk code

I’ve soted this now. I had to borrow another phone to get on the chat. I’ve no idea how you pm them.

Hi I need a puk code as SIM card is locked who do I contact

Hi ​@Aranya,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

i need a puk code please asap