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New Contributor
March 11, 2026
Question

my SIM card is locked, and I cannot get on to chat to get a puk code

  • March 11, 2026
  • 6 replies
  • 138 views

How do I get a puk code if I cannot access the chat team?

    6 replies

    iD Mobile Employee
    March 11, 2026

    Hi ​@Richard_166,

    Thank you for getting in touch with us, I am so sorry that you cannot access our live chat please send us a private message so that we can provide with your PUK code.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 11, 2026

    how do I send you a private message to get my puk code

    New Contributor
    March 11, 2026

    I’ve soted this now. I had to borrow another phone to get on the chat. I’ve no idea how you pm them.

    New Contributor
    May 19, 2026

    Hi I need a puk code as SIM card is locked who do I contact

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@Aranya,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 3, 2026

    i need a puk code please asap