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Question

my sim card is not responding

  • June 15, 2026
  • 2 replies
  • 15 views

My SIM card has stopped working 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • June 15, 2026

Get a new one at any CURRY’S branch😉


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Sueysuey14

 

Thank you for reaching out, and we're sorry to hear that your SIM card has stopped working.

 

Before arranging a replacement, please try the following troubleshooting steps:

  • Restart your handset
  • Toggle Airplane Mode on for 60 seconds and then off
  • Remove the SIM card and reinsert it securely
  • Check the SIM for any visible damage
  • Test the SIM in another unlocked handset if available
  • If possible, test another SIM in your handset to help determine whether the issue is with the SIM or the device
  • Ensure your handset software is fully up to date
  • Reset your network settings:
    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > General Management/System > Reset > Reset Mobile Network Settings

If the SIM still isn't working after completing the above steps, please contact us via Live Chat or send us a direct message on social media. We'll then be able to arrange for a replacement SIM card to be sent to you, which typically arrives within 2–3 working days.

 

Alternatively, you can visit your local Currys store, where a replacement SIM may be available immediately.

 

Owethu