my sim card is not responding

Get a new one at any CURRY’S branch😉

Hi ​@Sueysuey14, 

Thank you for reaching out, and we're sorry to hear that your SIM card has stopped working.

Before arranging a replacement, please try the following troubleshooting steps:

• Restart your handset
• Toggle Airplane Mode on for 60 seconds and then off
• Remove the SIM card and reinsert it securely
• Check the SIM for any visible damage
• Test the SIM in another unlocked handset if available
• If possible, test another SIM in your handset to help determine whether the issue is with the SIM or the device
• Ensure your handset software is fully up to date
• Reset your network settings:
  • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
  • Android: Settings > General Management/System > Reset > Reset Mobile Network Settings

If the SIM still isn't working after completing the above steps, please contact us via Live Chat or send us a direct message on social media. We'll then be able to arrange for a replacement SIM card to be sent to you, which typically arrives within 2–3 working days.

Alternatively, you can visit your local Currys store, where a replacement SIM may be available immediately.

Owethu