my sim hasnt arrived and my number has been switchd | iD Mobile Community
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Question

my sim hasnt arrived and my number has been switchd

  • November 5, 2025
  • 5 replies
  • 66 views
L
New Contributor

My sim hasn’t arrived but my number switch happened on the 4th nov. 
On the royal tracking info it says they have had the package since Saturday. It still hasn’t been delivered. What do I do? I’m paying for an ID mobile sim and I can’t use the service 

    5 replies

    H
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Hosai W
    • iD Mobile Employee
    • November 5, 2025

    Hi ​@Lucytyne 

    I do apologize for any inconvenience caused to you in relation to the sim card not being received while your number is transferred over to the iD mobile network.
    We would have to access the account in order to assist further.


    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

    Thanks,

    Hosai

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    L
    New Contributor
    • Lucytyne
    • Author
    • New Contributor
    • November 5, 2025

    I’ve tried the live chat 3 times and I keep getting disconnected 

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • November 5, 2025

    Hi ​@Lucytyne Can you rather join us for a private chat on ID Community via this link; https://community.idmobile.co.uk/inbox/overview 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • November 5, 2025

    It’s the fault of Czech owned Royal Mail, not id.

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    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • November 6, 2025

    Hi there ​@Lucytyne, we hope that ​@Hosai W, ​@Marquerita T & ​@Geluk were able to help.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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