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New Contributor
November 5, 2025
Question

my sim hasnt arrived and my number has been switchd

  • November 5, 2025
  • 5 replies
  • 171 views

My sim hasn’t arrived but my number switch happened on the 4th nov. 
On the royal tracking info it says they have had the package since Saturday. It still hasn’t been delivered. What do I do? I’m paying for an ID mobile sim and I can’t use the service 

    5 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    November 5, 2025

    Hi ​@Lucytyne 

    I do apologize for any inconvenience caused to you in relation to the sim card not being received while your number is transferred over to the iD mobile network.
    We would have to access the account in order to assist further.


    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

    Thanks,

    Hosai

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    LucytyneAuthor
    New Contributor
    November 5, 2025

    I’ve tried the live chat 3 times and I keep getting disconnected 

    iD Mobile Employee
    November 5, 2025

    Hi ​@Lucytyne Can you rather join us for a private chat on ID Community via this link; https://community.idmobile.co.uk/inbox/overview 

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    Geluk
    Silver Contributor
    Silver Contributor
    November 5, 2025

    It’s the fault of Czech owned Royal Mail, not id.

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    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    November 6, 2025

    Hi there ​@Lucytyne, we hope that ​@Hosai W, ​@Marquerita T & ​@Geluk were able to help.

     

    Thanks,

    Tyler

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