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need a new esim as phone is broke

  • April 29, 2026
  • 2 replies
  • 2 views
J
Community Member

Hi, I bought my son a phone/esim and his phone is broke. He has a new one but I can’t get onto the old one because it’s broke so I can’t add the e sim to the new phone 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • April 29, 2026

    Think you meant to say broken.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • April 29, 2026

    Hi ​@Jelly.kones 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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