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Community Member
April 29, 2026

need a new esim as phone is broke

  • April 29, 2026
  • 2 replies
  • 13 views

Hi, I bought my son a phone/esim and his phone is broke. He has a new one but I can’t get onto the old one because it’s broke so I can’t add the e sim to the new phone 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    April 29, 2026

    Think you meant to say broken.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 29, 2026

    Hi ​@Jelly.kones 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.