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Community Member
April 21, 2026

need help

  • April 21, 2026
  • 3 replies
  • 17 views

Hello why can I not upgrade I would like to upgrade now 

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    April 22, 2026

    Pursue via id’s CHAT PAGE, not on a COMMUNITY FORUM.

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    iD Mobile Employee
    April 22, 2026

    Hi Jade3turner,

     

    Thank you for getting in touch with us.

     

    We’re sorry to hear that you’re having trouble upgrading your account. There could be a few reasons why an upgrade isn’t currently available, such as your contract not yet being eligible, account status, or other account-specific checks.

     

    We’d be happy to look into this for you. Please contact us via live chat or send us a private message on our official social media channels (Facebook or Instagram) with your details, and we’ll check your eligibility and assist you or you can contact our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    April 22, 2026

    Hi Jade3turner,

     

    Thank you for getting in touch with us.

     

    We’re sorry to hear that you’re having trouble upgrading your account. There could be a few reasons why an upgrade isn’t currently available, such as your contract not yet being eligible, account status, or other account-specific checks.

     

    We’d be happy to look into this for you. Please contact us via live chat or send us a private message on our official social media channels (Facebook or Instagram) with your details, and we’ll check your eligibility and assist you or you can contact our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.