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Akazmi052
New Contributor
September 7, 2025
Solved

need help in switching over number

  • September 7, 2025
  • 23 replies
  • 342 views

Hi , i have 2 mobile numbers one is on ee and the other is on id network .. is there any way i can switch them between networks because ghe number i use mostly is on pay as you go sim and this id sim i use less but i have unlimited data and calls , i dont want to loose any of these numbers , can anyone explain me if i bring over my ee number to id network what will happen to my current id number i dont want to loose it 

    Best answer by WelshPaul

    What your asking isn’t possible I'm afraid.

    23 replies

    Show previous replies
    Matthew T
    iD Mobile Employee
    Matthew T
    iD Mobile Employee
    September 11, 2025

    ​@Akazmi052 -

    Please can you try again now? Thanks.

    iD Community Manager
    Active Contributor
    blackaby74
    Active Contributor
    March 19, 2026

    Just had. An email from a scammer name irenemorgan298@gmail.com claiming to be from id support and asking best number to contact i replied by my number and later discovered it is a gmail address and id mobile would not have a gmail address they are calling me from +44 7435 754593 number Please be aware everyone these scammers are even now picking people who are asking questions from id community.  I wish i could see the face of the person who tried to scam and failed .. he must be reading this post .  

    Same here - Got scammed by this today. I sent my fake phone to them at this address MR Ahmed, 284 Moston Lane East, Manchester M40 3QH

    Pretty believable when they know you are vulnerable - Have now reported to police.

    Matthew T
    iD Mobile Employee
    Matthew T
    iD Mobile Employee
    March 20, 2026

    ​@blackaby74 -

    I’m sorry to hear you’ve fallen victim to fraud. When you say you sent your “fake phone”, was this a phone they ordered for you and then asked you to return? Thanks.

    iD Community Manager
    Active Contributor
    blackaby74
    Active Contributor
    March 23, 2026

    Yes it was the fake phone that was delivered that I returned in good faith.

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    March 24, 2026

    Hi ​@blackaby74,

     

    I am so sorry to hear that you received a fake phone. I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    blackaby74
    Active Contributor
    March 31, 2026

    IF YOU WERE THAT SORRY THIS WOULD HAVE BEEN RESOLVED AND HERE WE ARE 7 DAYS ON AND STILL NO NEWS FROM YOUR INVESTIGATION. 

    PLEASE TAKE MY ADVICE READERS - DO NOT USE ID MOBILE, CUSTOMER SERVICE IS LIKE LISTENING TO ROBOTS THAT SAY THE SAME THING OVER AND OVER WITH NO RESOLUTION TO THEIR MISTAKES OTHER THAN ‘WE ARE INVESTIGATING’ WHICH THEY HAVE BEEN DOING NOW FOR 20 DAYS AFTER DELIVERING ME A FAKE IPHONE

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    April 1, 2026

    Hi ​@blackaby74.

     

    We’re really sorry to hear about your experience and understand how frustrating this must be, especially given the time it’s taking to resolve. This isn’t the level of service we aim to provide.

    To ensure your case is reviewed as a priority, please contact our Complaints Team directly on 0800 049 1300, and they’ll be able to look into your investigation in more detail and provide an update.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    blackaby74
    Active Contributor
    April 2, 2026

    Hi ​@blackaby74.

     

    We’re really sorry to hear about your experience and understand how frustrating this must be, especially given the time it’s taking to resolve. This isn’t the level of service we aim to provide.

    To ensure your case is reviewed as a priority, please contact our Complaints Team directly on 0800 049 1300, and they’ll be able to look into your investigation in more detail and provide an update.

     

    ~Marquerita

    I have done that numerous times and still no help - Complaints team just say the same thing over and over. More time, 2nd tier escalation and this has been the case for over two weeks now.

    Active Contributor
    blackaby74
    Active Contributor
    April 2, 2026

    ​@blackaby74 -

    I’m sorry to hear you’ve fallen victim to fraud. When you say you sent your “fake phone”, was this a phone they ordered for you and then asked you to return? Thanks.

    No this was the Fake Phone which was sent by ID Mobile VIA DPD

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    April 2, 2026

    Hi ​@blackaby74,

     

    Thank you for your response, 

     

    I can see that this is being dealt with internally, and we have an active private chat with you. We will continue to assist you from there. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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