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Question

need to request return but chatbot not workong while abroad?

  • April 3, 2026
  • 1 reply
  • 10 views
J
Community Member

I keep being blocked when trying to access the chatbot while abroad and cannot find any other means of contact.

I would like to request to return my new phone, as the camera is worse than expected (I bought an IPhone 17, but now think I need an IPhone 17 Pro), and I need to request the return now to be within the 14 day period stipulated for this.

Would you be able to email or message me (not call as I don’t want to incur high call charges while abroad), please?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 3, 2026

    Hi ​@Jumaal,

     

    I am sorry to hear of the issues that you are facing with your return request. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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