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Question

need to speak to someone

  • March 8, 2026
  • 3 replies
  • 15 views
J
New Contributor

Need to speak with an advisor not live chat as its taking 5 mins between them replying 

Is there a contact number 

    3 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • March 8, 2026

    NO; it’s an online service.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jay73
    • Author
    • New Contributor
    • March 8, 2026

    Ah ok , so I just cancel.my direct debit to leave ?

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 8, 2026

    Hi ​@Jay73,

     

    Kindly note that cancelling your direct debit does not cancel the plan, you would need to request disconnection through your account or contact us to process the request.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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