Skip to main content
Question

network keep dropping.

  • March 30, 2026
  • 4 replies
  • 29 views
P
Active Contributor

For the last two to three days my network keeps dropping out and only have "emergency calls only available" if I reboot the phone a couple of times it then managed to connect to the network but then after a few hours drops connection again. Why has the network become so up and down.

      4 replies

      MZone
      Platinum 
Contributor
      Forum|alt.badge.img+22
      • MZone
      • Platinum 
Contributor
      • March 31, 2026

      ​@PaulAB 

       

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Anneline M
      iD Mobile Employee
      Forum|alt.badge.img+3
      • Anneline M
      • iD Mobile Employee
      • April 1, 2026

      Hi ​@PaulAB, 

       

      We’re sorry to hear about the experience you’ve had with the coverage.

       

      Thank you ​@MZone for providing ​@PaulAB with some tips on how to check for outages in their area. 

       

      Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

       

      Kindly also try doing a network rest to see if this helps to resolve the issue. 

       

      -Anneline

      P
      Active Contributor
      • PaulAB
      • Author
      • Active Contributor
      • April 1, 2026

      Hi thanks for the reply, I have just checked the status of network in my postcode and it states there is a problem being worked on at the moment in my area so let's hope it gets fixed.

      Cheers 

      Z
      iD Mobile Employee
      Forum|alt.badge.img+8
      • Zandile M
      • iD Mobile Employee
      • April 2, 2026

      Hi ​@PaulAB 

       

      Thank you for getting in touch with us and thank you for the update. 

       

      Once the maintenance is complete, your service should return to normal. Please restart your phone after the work is finished to ensure everything reconnects properly.

       

      Thank you,

       

      Zandile M

      The iD Mobile Team 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement