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Question

Network Status

  • May 18, 2026
  • 1 reply
  • 7 views

For the last week I have been unable to receive calls or text messages when at work. When I go to settings and check sim card status it says "network disconnected". I understand there is an issue in the area but there has been no updates on when this is likely to be fixed! 

Please may you provide an update? 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • May 18, 2026

HI ​@ElliottGal,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai