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New Contributor
October 24, 2025
Question

new contract for existing customer but rejected as saying so r have enough payment history

  • October 24, 2025
  • 2 replies
  • 77 views

Tried to get a new contract and been told rejected as need 90 days payment history with my account. I've been with you over 2 years so I think I've got that covered. 

 

    2 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 24, 2025

    Unfortunately, there can be lots of reasons why you might be declined credit, ​@Laurajayjay18

    Have you checked your credit history with one of the credit reference agencies. Credit history is just one element in the credit worthiness checks at iD.

    🍀

    Forum member (non-iD).
    iD Mobile Employee
    October 24, 2025

    Hi, ​@Laurajayjay18 

    If you’ve been with us for over two years, you should indeed have the required payment history. However, in some cases, applications are rejected due to the results of a credit check.

    Please send us a private message via our social media channels (Facebook or Instagram), use our Live Chat, visit our community page, or email us at socialqueries@idmobile.co.uk
     so that we can look into your account in more detail.

     

    Thanks,

    Zandile

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