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JustEddy
Active Contributor
March 15, 2025
Solved

new customer, cant enable Call Forwarding

  • March 15, 2025
  • 12 replies
  • 654 views

Hi,

 

  I’ve just moved two accounts over to ID Mobile. I really need to use call forwarding but I can’t seem to enable it. 
 

  On my iPhone, in phone settings, I select Call Forwarding, turn it on, get to a screen where I can enter a number but when I click back, the feature just turns straight off. 
 

  I’ve tried using the *21*number# method but that also fails. 
 

  Anybody got any suggestions?

    This topic has been closed for replies.
    Best answer by JustEddy

    Hang on, I think I've done it!

     

    I found some commands online that you can dial. So I repeatedly sent *002*number# and on one of the attempts, I got a full list of successful results.

     

    Just tested and the divert is working!!

     

    The call forwarding option in the phone doesn't work still, but the actual divert is working.

    12 replies

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    March 16, 2025

    Hi ​@JustEddy 

     

    Welcome and thank you for getting in touch. 

     

    Sorry to hear you are experiencing issues activating call forwarding.

    Which model of iPhone are you using please? 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    JustEddyAuthor
    Active Contributor
    March 16, 2025

    Hi,

     

      It`s an iPhone 16.

     I did a live chat yesterday and today with IDmobile support, but this hasn't been resolved.

    They had me reset my network settings on the iPhone. Went through the Settings, Apps, Phone, Call Forwarding, select the line, enable forwarding and enter the number etc.. Whenever I use the back arrow (the way you save the entered number), call forwarding defaults straight to OFF again and never saves the number.

    At this stage the only resolution I can see is to move provider, unless you have any options?

    Does ID Mobile actually 100% support call forwarding?

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    March 16, 2025

    In theory, iD Mobile support call forwarding, ​@JustEddy. 

    Perhaps their network configuration/settings for the iPhone 16 (being relatively new) aren’t correct at the moment. 

    Switching may be the only option if this is a must have network service.    

    Forum member (non-iD).
    Active Contributor
    JustEddyAuthor
    Active Contributor
    March 16, 2025

    In theory, iD Mobile support call forwarding, ​@JustEddy. 

    Perhaps their network configuration/settings for the iPhone 16 (being relatively new) aren’t correct at the moment. 

    Switching may be the only option if this is a must have network service.    

    You could be right, i cant see why it would be different on the iPhone 16 but I guess it`s possible.

    I have another esim on the same phone and that can divert just fine (that`s a giff gaff sim), so I know the feature does work. It also worked on my EE esim before I swapped to ID mobile.

    Active Contributor
    JustEddyAuthorAnswer
    Active Contributor
    March 16, 2025

    Hang on, I think I've done it!

     

    I found some commands online that you can dial. So I repeatedly sent *002*number# and on one of the attempts, I got a full list of successful results.

     

    Just tested and the divert is working!!

     

    The call forwarding option in the phone doesn't work still, but the actual divert is working.

      Tom
      iD Mobile Employee
      Tom
      iD Mobile Employee
      March 17, 2025

      Hi ​@JustEddy 

       

      Glad to hear the divert is working, as mentioned we do absolutely support it so there’s no reason on our side we’d know of that it wouldn’t work specifically on the iPhone 16.

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Bob123
      Active Contributor
      Bob123
      Active Contributor
      June 2, 2025

      similar problem. Pixel 8 and call forwarding won’t work with ID. I tried smarty as well, which I think also runs on 3, and that wouldn’t do call forwarding, but vodafone did. Any thoughts?

      Tom
      iD Mobile Employee
      Tom
      iD Mobile Employee
      June 3, 2025

      Hi ​@Bob123 

       

      Sorry to hear this, could you give us a little more information as to where this fails?

       

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Bob123
      Active Contributor
      Bob123
      Active Contributor
      June 3, 2025

      Hi. 

      1. I tried with going to calling accounts/call forwarding/always forward. I enter the number and get a message marked call settings/updating settings… This either times out or I get a “network or SIM card error.” The initial problem was with an eSIM so after talking to one of your customer service operatives I was sent a normal SIM. Same thing happens. I have tried the *002* code method but this doesn’t appear to work for me. I will continue to try…
      Tom
      iD Mobile Employee
      Tom
      iD Mobile Employee
      June 4, 2025

      Hi ​@Bob123 

       

      Thanks for the info, despite it saying it’s failed, are you able to try making a call to that number that should divert and ensure that it is definitely failing?

       

      Tom 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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