New Customer wanting a new number, but check out only allows switching

Forum|Forum|1 year ago
March 14, 2025
3 replies
242 views

Hello, I am interested in buying a SIM only deal. But during the checkout process there is no option that allows you to obtain a SIM with a new number. The options are:- Keep my number and switch on sim arrival. Keep my number and switch now, or lose my number and switch now. How am I supposed to get a new number without switching anything? Many Thanks

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Best answer by MZone

I would say it’s lose your number and switch now but have you selected an option prior to that in error and that’s why it’s asking you for that?

MZoneAnswer

Platinum  Contributor

I would say it’s lose your number and switch now but have you selected an option prior to that in error and that’s why it’s asking you for that?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Sharon50Author

New Contributor

Thank you for your response. When I selected the option to “lose your number” it then requests a STAC. I now see what you mean about selecting an option that opens further options. However on the order summary it remains “keep your current Number”, and there is no option to change this. I have found this to be somewhat confusing to be honest. I also found the bot live chat to be really unhelpful and have since gone with another mobile company (who have better reviews), and I have not had any confusing problems in ordering a new sim, they also dont ask for personal details they dont need.

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Natalie W

iD Mobile Employee

Hi @Sharon50

Thanks for posting.

We are very sorry for any confusion caused.

This could possibly have been happening if you were logged in to your account.

Without seeing the options selected it would be hard to be sure but it sounds like this was the process for making changes to your current plan and not ordering an additional SIM.

We are sorry to hear you were unable to complete the order.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.