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paulcarrick1997
New Contributor
October 7, 2026

new number

  • October 7, 2026
  • 3 replies
  • 15 views

I had an existing iD Mobile number. I activated an eSIM and my old number is no longer working. I need my original number restored.

    3 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 8, 2026

    Hi ​@paulcarrick1997 


    Thank you for reaching out to us, please confirm if you have purchased an additional plan with us and activated the esim on your current handset?

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    paulcarrick1997Author
    New Contributor
    October 9, 2026

    All sorted now thanks 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    October 10, 2026

    Hi ​@paulcarrick1997.

     

    Thank you for the update.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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