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Community Member
May 20, 2026

new oder

  • May 20, 2026
  • 1 reply
  • 8 views

Hi i just oder another oder for another number, but I want to keep my old number from three how can I do it

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 20, 2026

    Hi ​@Lloydhulme,

     

    Thanks for getting in touch.

     

    If you would like to keep your old number from Three and move it onto your new iD Mobile plan, you would first need to request a PAC code from your previous provider.

     

    Once you have the PAC code, please contact our Live Chat team who will be able to process the number transfer for you.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat

     

    Once the transfer has been submitted, the number will usually move across within 1 working day, although this can sometimes take slightly longer depending on when the request is made.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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