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Erinmcallister
Community Member
August 25, 2026
Solved

new phone

  • August 25, 2026
  • 2 replies
  • 28 views

I was upgrading my phone, but accidentally bought a new one instead of upgrading so I would like to cancel my current contract so I don’t get charged twice. And I would also like to ensure that I can keep my number

    Best answer by Gemma M

    Hi ​@Erinmcallister,

     

    I'm sorry to hear that you've accidentally taken out a new plan instead of upgrading your existing one.

     

    The best option would be to contact our Customer Service Team as soon as possible and ask them to process a return on the new plan.

     

    Once that's been done, they can transfer you to our Sales Team, who will be able to help you complete the upgrade correctly on your existing account.

     

    This is particularly important if you want to keep your current number, as iD Mobile doesn't support internal number transfers between iD Mobile accounts.

     

    You can contact the team via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience and hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    iD Mobile Social Media Team

    2 replies

    Geluk
    Silver Contributor
    Geluk
    Silver Contributor
    August 25, 2026

    You don’t do that on a community forum; contact id direct via CHAT PAGE😃

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    August 26, 2026

    Hi ​@Erinmcallister,

     

    I'm sorry to hear that you've accidentally taken out a new plan instead of upgrading your existing one.

     

    The best option would be to contact our Customer Service Team as soon as possible and ask them to process a return on the new plan.

     

    Once that's been done, they can transfer you to our Sales Team, who will be able to help you complete the upgrade correctly on your existing account.

     

    This is particularly important if you want to keep your current number, as iD Mobile doesn't support internal number transfers between iD Mobile accounts.

     

    You can contact the team via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience and hope this gets sorted for you quickly.

     

    Regards,

     

    Gemma M

    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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