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new phone coming tomorrow but my data usage says 10gb but should be 100gb

  • March 19, 2026
  • 2 replies
  • 25 views

Got new phone coming tomorrow but just checked info from email and it's says data allowance is 10GB but should be 100Gb

 

2 replies

  • Author
  • New Contributor
  • March 20, 2026

What details do I need


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • March 20, 2026

Hi ​@Sturgy65,

To get this resolved, we’ll need to review your account and confirm a few details with you. Please send a message to our iD Support team, and this’ll be picked up by them shortly: https://community.idmobile.co.uk/members/id-support-28777

They’ll share the details you need once you start the conversation.

Thanks.