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Community Member
Avi1
Community Member
September 2, 2025
Question

New Sim no network

  • September 2, 2025
  • 3 replies
  • 113 views

IPhone 6, just got new iD SIM pay monthly and put it in, no network connection or mobile data. Have tried cleaning the sim and reinserting and restarting phone. 
please give advice as I travel abroad tomorrow and I now don’t have a working phone ! 

    3 replies

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    September 4, 2025

    Hey there ​@Avi1, unfortunately, we don’t support the iPhone 6, so calls/texts may not work I’m afraid. Please find compatible phones below:

     

     

    Thanks,

    Tyler

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    New Contributor
    Avowler82
    New Contributor
    January 28, 2026

    I have a new sim but no network

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    January 30, 2026

    Hi ​@Avowler82 

    I do apologise that your SIM is not working. Can you kindly send us a DM or contact us via live chat so we can check if the SIM you have is activated. 

    -Owethu

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