Skip to main content
Question

New Sim no network

  • September 2, 2025
  • 3 replies
  • 60 views
A
Community Member
  • Avi1
  • Community Member

IPhone 6, just got new iD SIM pay monthly and put it in, no network connection or mobile data. Have tried cleaning the sim and reinserting and restarting phone. 
please give advice as I travel abroad tomorrow and I now don’t have a working phone ! 

3 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • Tyler C
  • iD Mobile Employee
  • September 4, 2025

Hey there ​@Avi1, unfortunately, we don’t support the iPhone 6, so calls/texts may not work I’m afraid. Please find compatible phones below:

 

 

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
A
New Contributor
  • Avowler82
  • New Contributor
  • January 28, 2026

I have a new sim but no network

Owethu M
iD Mobile Employee
Forum|alt.badge.img+3
  • Owethu M
  • iD Mobile Employee
  • January 30, 2026

Hi ​@Avowler82 

I do apologise that your SIM is not working. Can you kindly send us a DM or contact us via live chat so we can check if the SIM you have is activated. 

-Owethu

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement