Question
Next bill isnt due until October, Why cant I set up a direct debit for an ‘outstanding balance’?
Not sure where customer service is here - essentially I’ve paid a bill in advance, (somehow paid 3 bills in August now), but the system isn’t tracking that the bills are paid.
This is blocking me from setting up a direct debit, and thus blocking me from looking into upgrades or potential upgrade dates to plan around.
How long does this usually take to resolve? I’ll just swap network if it’s an annoying length of time.
