Why am I being ignored if it's promised at sign up false advertising not a good start id mobile 

Hi there ​@Michelle, sorry to hear that. No one is ignoring you here. I’m aware I’ve spoken to you via another post the other day, and as I said, if you don’t receive it, we’d sort it for you. We’re not falsy advitising to you, we’re more than happy to send them if not received. Please note, this isn’t an instant response service here on Community, so we cannot and do not promise instant responses here. If you require quick responses, please contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Anyhow, I have responded to your post now and have dropped you a PM. Please note once again, our PM’s aren’t an instant response service, so we’ll get back to you as soon as we can. If you need this sorting urgently, please message our live-chat via the link above.

Thanks,

Tyler