Hi there ​@Michelle, sorry to hear that. What date did you order the two SIM’s please?

Thanks,

Tyler

I ordered the sims on the 27th or 28th July  

Thank you tyler

Hi there ​@Michelle, please find T&C’s below:

“Click the banners in your order confirmation email, or in the email we send you 12 days after your purchase.”

https://www.idmobile.co.uk/apple-subscriptions

If you don’t receive an email with them after 12-days from the order date, please contact us back here and we’ll be able to help further.

Thanks,

Tyler

Hibtyler you are correct I've just looked but it says apple tv + music  but on the banner it just says apple music but when I purchased it definitely says apple tv please advise i don't want to click on the banner just for apple music when it was the tv I was more interested in as promised  and how donibget 2 links 

Sorry tyler I also think it is 12 days today 

Hey there ​@Michelle, if you ordered on the 27th July, it’d be 11-days today, and if you ordered on the 28th July, it’d be 10-days today. Therefore, if you haven’t received it by 9th August 25, please get back in touch here, and we can then definitely confirm that and send you the links, no problem at all. However, we do need to await the usaul time-frame before we can send new ones, so we don’t send extra’s/duplicates.

Thanks,

Tyler

Thank you yes it was the 27th I ordered 

Hi tyler just another question why does it only offer apple music will this libk work for the apple tv ? 

No problem at all, please get back in touch if not received tomorrow/Saturday ​@Michelle.

Thanks,

Tyler

Hi there ​@Michelle, you may get sent the other links via another email if they were offered. If not, we’ll look into that when the time-frame has ended.

Thanks,

Tyler

Hi tyler still no libk please advise it is 12 days now I need 2 links please

Hi there ​@Michelle, sorry to hear that. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler