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Active Contributor
August 7, 2025
Question

no apple tv link email as probised and have 2 sims

  • August 7, 2025
  • 12 replies
  • 39 views

I brought 2 sims and was offered 3 months apple rv on both sims but haven't received offered through email 

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    12 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@Michelle, sorry to hear that. What date did you order the two SIM’s please?

     

    Thanks,

    Tyler

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    MichelleAuthor
    Active Contributor
    August 7, 2025

    I ordered the sims on the 27th or 28th July  

    Thank you tyler

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@Michelle, please find T&C’s below:

     

    “Click the banners in your order confirmation email, or in the email we send you 12 days after your purchase.”

     

    https://www.idmobile.co.uk/apple-subscriptions

     

    If you don’t receive an email with them after 12-days from the order date, please contact us back here and we’ll be able to help further.

     

    Thanks,

    Tyler

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    MichelleAuthor
    Active Contributor
    August 7, 2025

    Hibtyler you are correct I've just looked but it says apple tv + music  but on the banner it just says apple music but when I purchased it definitely says apple tv please advise i don't want to click on the banner just for apple music when it was the tv I was more interested in as promised  and how donibget 2 links 

    MichelleAuthor
    Active Contributor
    August 7, 2025

    Sorry tyler I also think it is 12 days today 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hey there ​@Michelle, if you ordered on the 27th July, it’d be 11-days today, and if you ordered on the 28th July, it’d be 10-days today. Therefore, if you haven’t received it by 9th August 25, please get back in touch here, and we can then definitely confirm that and send you the links, no problem at all. However, we do need to await the usaul time-frame before we can send new ones, so we don’t send extra’s/duplicates.

     

    Thanks,

    Tyler

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    MichelleAuthor
    Active Contributor
    August 7, 2025

    Thank you yes it was the 27th I ordered 

    MichelleAuthor
    Active Contributor
    August 7, 2025

    Hi tyler just another question why does it only offer apple music will this libk work for the apple tv ? 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    No problem at all, please get back in touch if not received tomorrow/Saturday ​@Michelle.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 7, 2025

    Hi there ​@Michelle, you may get sent the other links via another email if they were offered. If not, we’ll look into that when the time-frame has ended.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.