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Community Member
August 28, 2025
Solved

No backup

  • August 28, 2025
  • 3 replies
  • 37 views

If you have no back up phone or access to the internet, or people willing to help, how do you tell someone your phone has been taken?

    Best answer by WelshPaul

    To report a lost or stolen mobile to iD Mobile, you can call the Automated Phone Service on 0333 003 7777 from any phone. Alternatively, you can use the Live Chat service available weekdays from 9am-8pm and weekends and bank holidays from 9am-6pm. Once your report is processed, your SIM will be suspended, and the associated phone will be blacklisted, preventing unauthorised use and aiding in the recovery of your device.

     

    https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

    3 replies

    Geluk
    Silver Contributor
    Silver Contributor
    August 28, 2025

    id is an online only provider, so you need to find a location or friend with internet access to contact them via CHAT. There’s no phone support,

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 28, 2025

    To report a lost or stolen mobile to iD Mobile, you can call the Automated Phone Service on 0333 003 7777 from any phone. Alternatively, you can use the Live Chat service available weekdays from 9am-8pm and weekends and bank holidays from 9am-6pm. Once your report is processed, your SIM will be suspended, and the associated phone will be blacklisted, preventing unauthorised use and aiding in the recovery of your device.

     

    https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 1, 2025

    Hey there ​@Gill Hale, we hope the kind advice from ​@Geluk & ​@WelshPaul was able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.