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Community Member
October 2, 2025
Question

no communication after trade in

  • October 2, 2025
  • 3 replies
  • 52 views

I sent a trade in recorded delivery which was received a week ago now but I havent heard anything. How long does this take. Thanks 

    3 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi ​@Bevsugden You will get the paid amount quoted once your phone condition is confirmed by one of our Currys engineers. Have you checked your junk/spam for any emails from the team?

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    New Contributor
    September 11, 2026

    Same thing has happened to me. Did you ever hear from them?

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 15, 2026

    Hi ​@Kbot,

     

    If you're waiting for an update on your phone trade-in, you'll need to contact Currys, as our trade-in service is provided by our sister company.

     

    For any queries regarding your trade-in, including processing times, valuations, or payment status, please contact: TradeUpHelp@currys.co.uk

     

    They'll be able to check the status of your trade-in and provide an update.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.