no confirmation about upgrade | iD Mobile Community
Skip to main content
Answer

no confirmation about upgrade

  • August 21, 2025
  • 2 replies
  • 122 views

Ordered a new phone due to an upgrade, placed the order but no confirmation email has been sent and no money has been taken out of my bank account. But it says order has been placed 

Best answer by WelshPaul

Orders can take up to 24 hours to be processed.

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • August 21, 2025

Orders can take up to 24 hours to be processed.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 25, 2025

Hey there ​@Cazzy9, you should’ve received that now. 

 

Please let us know if not.

 

Thanks,

Tyler