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Question

No confirmation email or eSim

  • October 2, 2025
  • 1 reply
  • 57 views
A
Community Member

I purchased a eSim on Monday and selected today for the switch but i have received no confirmation email or an eSim, I’ve also contacted support but have received no response - does this mean the order never went through? 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 2, 2025

    Hi here ​@AnnekaBaxter, sorry to hear that. Have you checked your junk folder?

     

    Thanks,

    Tyler

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