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Question

no contract confirmation

  • September 15, 2025
  • 2 replies
  • 60 views

I recently ordered a 24 month contract last Thursday with 17 pro max with ID mobile.  I haven’t received any confirmation at all, and carphone warehouse has taken £29.00 for upfront cost.  

2 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 15, 2025

Hi ​@joebowen40  sorry to hear this, have you checked your junk/spam email folders at all?


  • Author
  • New Contributor
  • September 15, 2025

Yes there is nothing there 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • September 15, 2025

OK ​@joebowen40 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.