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no coverage on my Iphone 16 pro max

  • May 15, 2026
  • 1 reply
  • 1 view
A
New Contributor

My eSIM is not connecting on my Iphone 16 Pro max.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 15, 2026

     Hi ​@Aljkaoi,

     

    I am so sorry to hear of the issues with your eSIM. Please could you try the below troubleshooting steps to see if this improves the issue. 

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:
     

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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