no coverage on my Iphone 16 pro max

Hi ​@Aljkaoi,

I am so sorry to hear of the issues with your eSIM. Please could you try the below troubleshooting steps to see if this improves the issue. 

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new number
• Tap Save

Then follow these steps to refresh iMessage:
 

• Go to Settings
• Tap Messages
• Turn iMessage OFF
• Go to Settings > General
• Tap Reset
• Choose Reset Network Settings
• Once your iPhone restarts, go back to Settings
• Tap Messages
• Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi, Gemma,

I have requested a new eSIM and I have not received a text message send to my number.

Hi ​@Aljkaoi,

Thanks for sharing, and I am so sorry to hear. 

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team