Skip to main content
New Contributor
May 15, 2026
Question

no coverage on my Iphone 16 pro max

  • May 15, 2026
  • 3 replies
  • 13 views

My eSIM is not connecting on my Iphone 16 Pro max.

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2026

    Hi ​@Aljkaoi,

     

    I am so sorry to hear of the issues with your eSIM. Please could you try the below troubleshooting steps to see if this improves the issue. 

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:
     

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    AljkaoiAuthor
    New Contributor
    May 15, 2026

    Hi, Gemma,

     

    I have requested a new eSIM and I have not received a text message send to my number.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 15, 2026

    Hi ​@Aljkaoi,

     

    Thanks for sharing, and I am so sorry to hear. 

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.