no email confirmation and not able to speak to agent cause i dont have id number | iD Mobile Community
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no email confirmation and not able to speak to agent cause i dont have id number

  • October 22, 2025
  • 1 reply
  • 43 views
S
Community Member

Hello so i really need help i got a new phone contract and i never received my eSIM confirmation and i can’t speak to anyone because i don’t have a ID mobile number can anyone please help me

    1 reply

    L
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • October 22, 2025

    Hi ​@SXGYT,

     

    Thanks for getting in touch  and I’m really sorry for the trouble with your eSIM. Since SMS is needed to register your account and eSIMs can’t be transferred between devices, we recommend requesting a replacement eSIM for a phone that can receive SMS.

    If you’d like further support with this, please reach out via Facebook or Instagram, Live Chat, our Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to put things right.
    Thanks again for your patience.


    Lamiya
    iD Mobile Social Media Team

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