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no email conformation

Forum|Forum|11 months ago
September 21, 2025
7 replies
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I ordered new mobile contract today . I entered pac number to switch over and got order number . I haven't received any conformation email. Can somebody check this for me ?

Best answer by Tyler C

Hi there @grdnmacmillan, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Siân W

iD Mobile Employee

Hi @grdnmacmillan sorry to hear this, please can you check your junk/spam folders?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

grdnmacmillanAuthor

New Contributor

The first thing i did was check junk and spam folders . I am also a current customer of ID mobile with separate contracts.

The upfront fee was taken from my bank . The mobile handset is being delivered today, but there still isn't any confirmation email with contract details, etc. And looking through the comments on the community ot appears its a common issue with others not recieving emails either

G

grdnmacmillanAuthor

New Contributor

Can somebody from id mobile answer me back , I need conformation email to claim the Samsung watch . Very convenient that for some reason id mobile did not send this. If the person taking a day to answer queries on here is not qualified to deal with the basiscs then I would like to speak to somebody who is . Also the time scale for answer customers back is ridiculous

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WelshPaul

Platinum  Contributor

If you’re looking for immediate or timely responses to your support request, use live chat instead of this forum.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hi there @grdnmacmillan, was this an upgrade or a new contract completely please?

As kindly advised by @WelshPaul, if you require instant replies, please message our live-chat.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

grdnmacmillanAuthor

New Contributor

Hi Tyler

This was a new contract and not an upgrade. No conformation email was sent after ordering . I now have the phone and sim and its up and running . But still no conformation email with contact details . As you will know for the galaxy watch free gift to be redeemed they require proof of purchase, showing date of purchase, qualifying handset and company logo . This is all in the conformation email that I did not receive

Tyler CAnswer

iD Mobile Employee

Hi there @grdnmacmillan, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.