I ordered new mobile contract today . I entered pac number to switch over and got order number . I haven't received any conformation email. Can somebody check this for me ?
Solved
no email conformation
Best answer by Tyler C
Hi there
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Thanks,
Tyler
+19Hi
The first thing i did was check junk and spam folders . I am also a current customer of ID mobile with separate contracts.
The upfront fee was taken from my bank . The mobile handset is being delivered today, but there still isn't any confirmation email with contract details, etc. And looking through the comments on the community ot appears its a common issue with others not recieving emails either
Can somebody from id mobile answer me back , I need conformation email to claim the Samsung watch . Very convenient that for some reason id mobile did not send this. If the person taking a day to answer queries on here is not qualified to deal with the basiscs then I would like to speak to somebody who is . Also the time scale for answer customers back is ridiculous
..
+26If you’re looking for immediate or timely responses to your support request, use live chat instead of this forum.
+24Hi there
As kindly advised by
Thanks,
Tyler
Hi Tyler
This was a new contract and not an upgrade. No conformation email was sent after ordering . I now have the phone and sim and its up and running . But still no conformation email with contact details . As you will know for the galaxy watch free gift to be redeemed they require proof of purchase, showing date of purchase, qualifying handset and company logo . This is all in the conformation email that I did not receive
+24Hi there
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link:
https://community.idmobile.co.uk/inbox/overview
Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.
Thanks,
Tyler
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