No internet

Forum|Forum|11 months ago
September 12, 2025
3 replies
111 views

Hi

I've been with iD for a couple of years now and never had a problem until now. My Samsung a14 stopped working so I bought a new phone and everything is working great except for mobile data. My new phone is a Cubot KingKong Xpro 5g phone. I've tried everything that's been suggested in the forums but I just can't seem to get it to work. I get the Volte 4g and 5g icons. The post code I'm in is is G51 but always perfect previously.

Would really appreciate any help at all.

Many thanks 🙏

Best answer by WelshPaul

I’ve never heard of that make and model before. Unfortunately, you won’t receive any support for that device here. The official response will be that it’s not on the device approved list, so it’s unsupported.

My advice would be go and ask Cubot for support.

WelshPaulAnswer

Platinum  Contributor

I’ve never heard of that make and model before. Unfortunately, you won’t receive any support for that device here. The official response will be that it’s not on the device approved list, so it’s unsupported.

My advice would be go and ask Cubot for support.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.