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New Contributor
October 14, 2025
Question

no network

  • October 14, 2025
  • 3 replies
  • 30 views

Why there been no network for three days in my area PO381LG and no service when will back on just been saying we are trying to fix this problem 

    3 replies

    iD Mobile Employee
    October 14, 2025

    Hi ​@Trevor12 

     

    I'm sorry to hear that you're experiencing coverage issues in your area.

    I’ve checked the coverage for your postcode (PO38 1LG) and can confirm that there is currently an unplanned outage affecting 4G service in your area. This outage began on 11/10/2025 and may be impacting the coverage on your phone. We sincerely apologize for the inconvenience caused.

    Unplanned outages can occur at any time due to unexpected system failures. These may result from hardware or software malfunctions, human error, or even cyberattacks. Unfortunately, due to the nature of these outages, we’re unable to provide advance notice.

    Please note that the Three network, which we use, is responsible for carrying out the necessary work to resolve the issue. At this time, we do not have a confirmed timeframe for when the service will be fully restored.

    We understand how frustrating this can be and truly apologize for any disruption this may have caused.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Trevor12Author
    New Contributor
    October 14, 2025

    Hi ​@Trevor12 

     

    I'm sorry to hear that you're experiencing coverage issues in your area.

    I’ve checked the coverage for your postcode (PO38 1LG) and can confirm that there is currently an unplanned outage affecting 4G service in your area. This outage began on 11/10/2025 and may be impacting the coverage on your phone. We sincerely apologize for the inconvenience caused.

    Unplanned outages can occur at any time due to unexpected system failures. These may result from hardware or software malfunctions, human error, or even cyberattacks. Unfortunately, due to the nature of these outages, we’re unable to provide advance notice.

    Please note that the Three network, which we use, is responsible for carrying out the necessary work to resolve the issue. At this time, we do not have a confirmed timeframe for when the service will be fully restored.

    We understand how frustrating this can be and truly apologize for any disruption this may have caused.

     

    Michael Z

    It doesn’t help not being able to make calls or receive important calls for the last three days so this have not helped me or the other people using this network in my area 

    JoeKing
    Silver Contributor
    Silver Contributor
    October 14, 2025

    @Trevor12  hello on no account post your phone number or and other personal information in an open forum.

    Staff members will never ask for such detail in this way IDMobile staff can be identified by clicking on their username and you'll see a title stating ( iD Mobile Employee) along with their username.

     

    Joe 😉

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉