no network ,...................

Hi ​@Rich59,

I am so sorry to hear that you are having trouble with your coverage. 

It may be worth it to try some troubleshooting, such as a network reset, the steps are below:

Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

If this does not work, please share your full postcode so that we can check the coverage for that area. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@Rich59.

Thanks for getting back to me and providing your postcode ME20 7PP.

I’ve checked the coverage in your area and the map shows that you should be receiving good indoor and outdoor coverage.

As the issue is still persisting, could you please try the following troubleshooting steps:

Check the coverage for your area here: https://www.idmobile.co.uk/help-and-advice/coverage.

Remove and reinsert your SIM card
If possible, try your SIM in another phone to help determine whether the issue is with the handset or the SIM itself

Once you’ve tried this, please let me know the outcome and we’ll be happy to help you further.

Thanks,

Marquerita

The iD Mobile Team