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no option to use pac code

  • February 28, 2026
  • 2 replies
  • 9 views
L
Community Member

Hi I have set up new sim but it did not ask for my pac code to transfer old number?

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • February 28, 2026

    Go to id CHAT page immediately; type SPEAK TO AN AGENT.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 28, 2026

    Hi ​@Lando18 ,

     

    I’m really sorry for the confusion ,with iD Mobile, the PAC code is usually entered during the number transfer (porting) process, not during SIM setup itself.

     

    Please try these steps to transfer your old number:

    Text “PAC” to 65075 from your old SIM to get your PAC code (if you haven’t already)
    Once you receive the PAC code, log in to the iD Mobile app or contact support
    Provide the PAC code and the mobile number you want to keep
    Do not cancel your old SIM contract until the transfer is completed

     

    Number transfers can take up to 24 hours once the PAC code is submitted.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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