No OTP's after port switch over

Forum|Forum|2 days ago
September 2, 2026
3 replies
24 views

Hi l got my new ID SIM and my old number ported over with no issues. However when l try to access bank sites etc requiring a verification code, l am not receiving and text messages with the code. I have get my settings and the right phone number is stored in my phone. I have tried my new ID SIM in my old handset and the verification messages work there. However when l try the ID SIM in my new phone, l am into get the verification messages. My old handset was a pixel 7 and the new one a pixel 11 - android 17. Any assistance would be great

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AgentDess

New Contributor

Yep im having the same issue.
Ported from O2 to ID.
Old phone was Huawei P30 new phone is pixel 10.

Have been tried various things after contacting customer service including putting sim into old phone and then eventually requesting and esim for the new phone still not getting the financial OTP codes. Normal sms work fine.

Number was ported a few weeks ago but only been trying to get banking apps setup in the last couple of days.

One suggestion i read online is to remove the Adult Content filter which apparently can block OTP/2FA codes. So ive done that, will wait 30mins then try the app again to see if i can get the OTP code through. Otherwise back to customer service team.

I suspect the routing files is bit messed up during port from O2 but will see what happens.
split-port or SMS routing fault

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PAYEWAMS60Author

New Contributor

I started a live chat with ID support. They advised to remove my new SIM and give it a good clean. When l did this and put the SIM back in, my OTP text messages worked