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Community Member
May 20, 2026
Question

no phone or internet sevice for the second day running now

  • May 20, 2026
  • 1 reply
  • 11 views

I have have no phone service to receive or make calls or internet connection for 2 days now 

    1 reply

    iD Mobile Employee
    May 20, 2026

    Hi ​@Dlee81 

     

    Thank you for getting in touch with us, and I am so sorry that you unable to make and receive calls.

     

    In the meantime, you can check the coverage in your area using the link below:
    https://www.idmobile.co.uk/help-and-advice/coverage

    You may also find it helpful to try the following steps:

    Reinsert your SIM card
    Try your SIM in another phone
    This will help determine whether the issue is related to your handset or the SIM card.

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

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