no service for the last 24 hours

Hi ​@Chicorii.

Thank you for your post. I am sorry to hear you’ve been without service for the last 24 hours. I understand how frustrating that must be.

To help check what’s happening in your area, please use the following coverage checker:
https://www.idmobile.co.uk/help-and-advice/coverage.

In the meantime, could you also try restarting your device, as this can often refresh the network connection and resolve temporary issues.

If the problem continues after this, please let us know and we’ll be happy to look into it further for you.

Thanks,

Marquerita

The iD Mobile Team

I have the same issue in Edinburgh. Have restarted phone and went to your live chatbot and followed all the steps - still nothing? I got service a little bit when I was in a different area of the city but my data didn’t work?! Extremely frustrating 

Hi ​@hannahgrainger.

Thank you for your post. We’re sorry to hear you’re experiencing issues in Edinburgh.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

Thank you again for your understanding and continued patience.

Thanks,

Marquerita

The iD Mobile Team