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Active Contributor
SaraR
Active Contributor
September 23, 2025
Solved

no signal/no network

  • September 23, 2025
  • 19 replies
  • 629 views

I have:

shut down the phone and re-started it

Put flight mode on for at least a minute and then turned it off

Taken SIM out, cleaned it, checked for dirt

 

Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again 

i haven't tried the SIM in another phone yet but my phone is working in all other respects.

Net work coverage says all ok.

Do I need a new SIM. 

    Best answer by Siân W

    Have you checked the service status ​@SaraR 

    Just highlight the box next to coverage checker, and pop your postcode in again.

    Please let us know how you get on.

    19 replies

    Show previous replies
    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 27, 2025

    That's not something we would be able to offer at this stage I’m afraid ​@SaraR  as a network we are unable to offer a 100% fault free service.

    Do you have Wi-Fi calling enabled?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Matiyas solomon
    New Contributor
    September 30, 2025

    No caverg no natwork 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 1, 2025

    Hi there ​@Matiyas solomon, please can you explain your issues further?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    October 1, 2025

    ​@Siân W yes I have WiFi calling but obviously no data. So I can't call if not in a building and can't use Google maps for directions.

    Contract is almost up so I'll just change. 

    It's not good enough that we have to rely only on WiFi when we pay for mobile service and data. A short outage with a time scale for resolution I could understand.

    Poor service for months with no explanations, apologies, management of expectations is not acceptable.

    I would encourage people to feed this back to OffCom as my husband had similar issues with a different provider 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 1, 2025

    Hi there ​@SaraR, please contact our live-chat and ask to speak to an agent. Once speaking to one, please ask them to raise this to our technical team and ask for an ETA on the on-going work in your postcode.

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    SaraRAuthor
    Active Contributor
    October 2, 2025

    Thanks ​@Tyler C I tried the live chat, they asked me to turn phone on and off again and then said "repair in my post code area due to essential maintenance". No time frame or further explanation.           I have had enough and wasted enough time of this so I requested a PAC and am changing provider . Thanks to those who tried to help, I don't know how you manage this job when you are powerless to sort queries quickly

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 2, 2025

    Hey there ​@SaraR, we’re very sorry to hear that and sad to hear you’re leaving us, and we wish you all the best.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Abdsary
    New Contributor
    June 3, 2026

    I received the SIM card this morning, but there's no network signal. I checked with another phone, and there's still no signal. I activated the SIM card and received an email from the company confirming it was activated, but my phone isn't reading the SIM card at all. Can anyone help me solve this problem?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 4, 2026

    Hi ​@Abdsary,

     

    We're sorry to hear you're having trouble with your new SIM.

     

    If you've received confirmation that the SIM has been activated but the phone isn't reading it at all, we'd recommend trying the following:

     

    • Turn the phone off and back on again
    • Remove the SIM and carefully reinsert it, ensuring it's seated correctly in the tray
    • Check for any dust or debris in the SIM tray
    • Try the SIM in another unlocked handset
    • Try another SIM in your handset (if available) to determine whether the issue is with the phone or the SIM
    • Ensure the phone's software is fully up to date
    • Perform a network settings reset

     

    If the SIM isn't being detected in multiple phones, despite being activated, it may be faulty.

     

    In that case, please contact our Live Chat team who can investigate further and arrange a replacement SIM if required: https://www.idmobile.co.uk/live-chat 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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