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New Contributor
May 16, 2026
Question

no signal since morning, wifi callong works

  • May 16, 2026
  • 5 replies
  • 22 views

I have no signal since the morning.

    5 replies

    Geluk
    Silver Contributor
    Silver Contributor
    May 16, 2026

    Pointless question ; do some self help, by inputting your postcode on id’s NETWORK STATUS page.😐

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    NamsAuthor
    New Contributor
    May 16, 2026

    It isn't working in other areas either. I tried all the reset and take SIM out options. My wife is in the same network and hers is working fine.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Nams,

     

    Thanks for getting in touch, and I’m sorry to hear you’ve had no signal since this morning.

     

    As your wife’s iD Mobile service is working normally, this would suggest the issue may be specific to your SIM, network registration, or device settings rather than a wider outage.

     

    As you’ve already tried restarting the phone and removing the SIM, we’d recommend trying a full network reset next.

     

    For iPhone:

    • Go to Settings
    • Tap General
    • Select Transfer or Reset iPhone
    • Tap Reset
    • Choose Reset Network Settings

    Your phone will restart afterwards.

     

    For Android:

    (Steps may vary slightly depending on the handset)

    • Go to Settings
    • Tap General Management or System
    • Select Reset
    • Tap Reset Network Settings
    • Confirm the reset

     

    After the reset:

    • Turn Airplane Mode on for 30 seconds, then back off
    • Ensure mobile data is enabled
    • Check that network selection is set to Automatic
    • Restart the phone once more

     

    If possible, we’d also recommend:

    • Testing your SIM in another handset
    • Testing another SIM in your handset

     

    This can help identify whether the issue is linked to the SIM or the device itself.

     

    If the problem continues after trying the above, please contact our Live Chat team so they can run further checks on the line and SIM: https://www.idmobile.co.uk/live-chat.

     

    We hope this gets resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    NamsAuthor
    New Contributor
    May 17, 2026

    I tried it in another phone and it works on 4g. My main phone is 5g and it is not working. It won't let me change any settings in the network to try and use 4g. 

    I did all those things you listed Gemma. Going to try a new SIM today from Currys.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 17, 2026

    Hi ​@Nams,

     

    Thanks for letting me know, I hope this fixes the issue.

     

    If there is anything else that we can help with in the meantime, please let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.