Question

No Signall then slow messages

Forum|Forum|1 month ago
November 25, 2025
3 replies
51 views

Y

Yumzone
Active Contributor

Hi there,

I have an iPhone 17 AIR, and i am using an ID eSIM.

Just recently i have noticed that i loose signal and (however it does it) it comes back online.

I am not getting texts and calls while its obviously ‘off line’

Sometimes I even have to switch it off and on just so to reboot it?

IM missing calls

PLease help

M

+1

Marquerita T
iD Mobile Employee
Forum|Forum|1 month ago
November 25, 2025

Hi @Yumzone My apologies for this inconvenience. Can you please follow the below prompts to do a network reset.

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

Please let us know what your experience is like after you have done it.

~Marquerita

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