No Sim no service on my new phone

Hi ​@steve katie laura, 

We’re really sorry to hear that your new phone is showing “No SIM / No Service” and that your SIM card was received damaged. We understand how frustrating this must be, especially when you’re trying to get set up.

As the SIM appears to be physically damaged (creased), this will likely be preventing your phone from registering on the network.

Please try the following:

• Turn your phone off completely
• Remove the SIM card and check it is not cracked or visibly damaged
• Reinsert the SIM carefully, ensuring it sits correctly in the tray
• Turn the phone back on and check again
• If possible, try the SIM in another compatible handset to confirm if the issue is SIM-related

If the SIM is still not working or is damaged, you will need a replacement SIM. Please contact us via Live Chat or send us a direct message through our social media platforms so we can arrange a replacement and get you back up and running as quickly as possible.

Owethu

Can I order a new sim card please 

Hi ​@Mickyp1976, 

Thank you for reaching out.

If you need a replacement SIM card, please contact us via Live Chat or send us a direct message through our social media channels. A member of the team will be able to complete the necessary security checks and arrange for a replacement. 

Alternatively, you can visit your nearest Currys store, where you can obtain a replacement iD Mobile SIM free of charge. 

Owethu