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Question

no voucher according to mobiles.co.uk

  • May 9, 2026
  • 2 replies
  • 7 views
H
New Contributor

Hi I am not entitled to a voucher according to mobile.co.uk . When I took out the phone and contract the offer was for a free Fitbit charge watch and I think a £60 voucher but they are saying that wasn't the case . These are enhancements to gat you to take out a contract but as ever these companies will try and wriggle out of meeting their obligations 

 

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@Hissedoff1 

     

    I do apologise that you have been advised you are not entitled to a voucher.

    Please be advised that as the handset was purchased through mobiles.co.uk, the promotion is managed by them directly.

    If you would like to escalate this matter further, you will need to contact mobiles.co.uk on 0330 678 0520, and they will be able to assist you further.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • Hissedoff1
    • Author
    • New Contributor
    • May 9, 2026

    I have been in contact with them but they say that the voucher wasn't on the offer I took up

     

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