Hi @Louise Armstrong 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hello I have not received my welcome email yet and I need to put swap my number over. 
could you help me. 

Hey there ​@Susangriff, sorry to hear that. Have you still not received this please? If not, we can send you a PM, or for a quicker response, please ask to speak to an agent on our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Hiya 

I did receive the welcome email. Thank you 

Hi ​@Susangriff 

Glad to hear, welcome to iD Mobile, let us know if you require any further assistance.

Tom

Hello i’ve not recieved a Welcome to ID email and im looking to swap my number. Also, i purchased an Esim, and notice i can input my own number, which i have - but will this work when switching over to keep previous number? Thank you!

Hi ​@rachelagibbs ,

I am so sorry that you have not received your welcome email. If you have not, please do check your spam or junk emails. Please do add your eSim as well so you can check the mobile number in your settings. Once you have you can transfer the mobile number using this link https://www.idmobile.co.uk/switch

You can also contact us to assist. 

9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks,
Isa🎀