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Community Member
September 9, 2026
Question

Not able to add the no to the Id mobile app, receiving an error, ups something went wrong. Same think happening when I'm trying to login to my Id mobile Acc using laptop

  • September 9, 2026
  • 3 replies
  • 30 views

 

    3 replies

    New Contributor
    September 9, 2026

    Im having the same issue, ive got a new sim and need to add number to my id app then enter my pac code and im getting the same message, baring in mind I need to do this not to be charged  a roll over month on my existing contract ill be livid if I end up paying two monthly bills ... cant seem to get to customer service either just the community 

    New Contributor
    September 9, 2026

    Me too, I also need to add my PAC and im in the same position re charges. Eventually got through to a rep through live chat last night. Suggested I wait 24 hours, appears to be a glitch with their system, they are aware it's a number of people affected. Tried again now and still getting the error message.

    New Contributor
    September 9, 2026

    Me too. Yesterday I was also told to wait 24 hrs by the online chat, so I'll try again this evening.