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Question

Not able to call out or receive calls

  • August 5, 2025
  • 7 replies
  • 42 views
R
New Contributor

I have a Samsung Galaxy A35 5G and recently I keep having instances where my phone will not make or receive calls.

If I restart the phone it seems to work again but only for a short period of time before the calls don't work again.

I have checked my phone and it is fully updated 

    7 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 5, 2025

    Hi ​@Robbo9891 

     

    I’m sorry to hear this, does this happen wherever you are or just a certain location(s)?

     

    When calls stop working, how are texts and data?

     

    Tom

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    R
    New Contributor
    • Robbo9891
    • Author
    • New Contributor
    • August 5, 2025

    Hi Tom

    I have only noticed it when at home so far.

    Texts and data both seem fine

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Hi there ​@Robbo9891, when you go into phone settings, is your phone number showing correctly please?

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Robbo9891
    • Author
    • New Contributor
    • August 5, 2025

    Yes phone number is correct in settings 

     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Thank you for confirming ​@Robbo9891.

     

    Have you tried restarting your phone, and resetting network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • Robbo9891
    • Author
    • New Contributor
    • August 5, 2025

    When I restart my phone it does work again however only for a short time.

    I have just tried resetting network settings so hopefully that should work

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Hi there ​@Robbo9891, not a problem, keep us updated on that!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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