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Question

Not able to call out or receive calls

  • August 5, 2025
  • 7 replies
  • 33 views

I have a Samsung Galaxy A35 5G and recently I keep having instances where my phone will not make or receive calls.

If I restart the phone it seems to work again but only for a short period of time before the calls don't work again.

I have checked my phone and it is fully updated 

7 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi ​@Robbo9891 

 

I’m sorry to hear this, does this happen wherever you are or just a certain location(s)?

 

When calls stop working, how are texts and data?

 

Tom


  • Author
  • New Contributor
  • August 5, 2025

Hi Tom

I have only noticed it when at home so far.

Texts and data both seem fine


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi there ​@Robbo9891, when you go into phone settings, is your phone number showing correctly please?

 

Thanks,

Tyler

 

 


  • Author
  • New Contributor
  • August 5, 2025

Yes phone number is correct in settings 

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Thank you for confirming ​@Robbo9891.

 

Have you tried restarting your phone, and resetting network settings?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 5, 2025

When I restart my phone it does work again however only for a short time.

I have just tried resetting network settings so hopefully that should work


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi there ​@Robbo9891, not a problem, keep us updated on that!

 

Thanks,

Tyler