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Question

Not able to receive one time passwords

  • September 11, 2025
  • 6 replies
  • 76 views
C
New Contributor

Hi

I am new to ID mobile having come from an O2 sim only. I have an iPhone 15 plus but cannot receive any One Time Passwords. Normal text messages seem OK. Why is this? I have searched the internet for advice, checked settings and restarted my phone but it is rendering the phone useless given how much we rely on OTPs and 2 step authentication. 

thanks

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 12, 2025

    Hi ​@chapmank  sorry to hear this. Are you having trouble receiving certain OTP, or is it from all companies?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • chapmank
    • Author
    • New Contributor
    • September 14, 2025

    Hi. it seems to be any company or organisation - bank. government, etc.

    Karl

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 15, 2025

    Hey there ​@chapmank, sorry to hear that. When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor
    • chapmank
    • Author
    • New Contributor
    • September 15, 2025

    Under (iPhone) Settings - Mobile Service - My number - it has the number ID gave me, but I have used a PAC code to port over my previous number. Should I change the phone number to my previous number? thanks

    Karl

    Jennie Glas
    New Contributor
    • Jennie Glas
    • New Contributor
    • September 15, 2025

    hi

    C
    New Contributor
    • chapmank
    • Author
    • New Contributor
    • September 15, 2025

    ​@Tyler C I tried changing my number in the Mobile Service section but it won’t let me save it, it just reverts to the original ID Mobile issued number, thanks Karl

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